Jan 1, 2021
If you've already started & led the intelligent automation practice for McKinsey & Company, one of the world's three largest strategy consulting firms, and prior to that you did the same for Ernst & Young, one of the "Big Four" accounting firms, where do you go next? If you're Pascal Bornet, you and your co-authors publish a book that instantly becomes the standard reference work on intelligent automation. In this opus, you collectively distill all the valuable experience & insights gained over the years working on some of the world's biggest & most complicated automation projects. By doing so, you not only illuminate and dispel much of the mystery surrounding automation, AI, and digital transformation, but you advance its democratization for the masses. And you title it, what else, “Intelligent Automation”.
We speak with Pascal about the monumental work he and his co-writers recently completed. Our discussion ends up revealing how automation raises the importance of the employee experience to the same level as the client experience, the key to getting middle management on board supporting a digital transformation, and the three most important metrics which best capture the effectiveness of automation to an enterprise.